الأحد، 18 سبتمبر 2011

9 Possible Ways Apple Could Persuade You to Buy Their TV (& Change TV as We Know It)



Talk of an Apple TV has stirred again lately with financial analyst Gene Munster predicting Apple will release in the 2012-2013 timeframe. Many arguing against an Apple TV point to the significant margins they have commanded in the industries they traditionally operate, and that these margins would not be attainable without Apple charging a significant premium over cheaper sets. The TV industry has been in a race to the bottom on price, or so the argument goes.

I agree.
Specifically, I agree that Apple will be challenged to persuade consumers to pay a premium for an Apple TV. Apple knows that and knows it's no simple task. That's why if they do come out with a TV they'll look to persuade consumers across multiple fronts.

Aesthetics

The new Apple TV will be a gorgeous piece of hardware with the classic brushed aluminum, thin profile and edge to edge screen. Could you imagine a white, pulsing Apple logo at the bottom of the TV - the kind of drool factor that would generate to be the centerpiece of every red-blooded male's living room?

Content

Apple will rewrite the content game. I expect them to negotiate a subscription-based plan with content providers that will undercut whatever consumers are currently paying for subscription-based content. What this will do is make the purchase of the TV not just about the consumer paying a premium for a sweet new TV, which can be far harder to justify than say a $200 iPhone. It's that the consumer's content experience is going to change with it. This makes the purchase easier to justify in the mind of the consumer.

Sexy Integration with iOS Devices

Apple will rewrite the content game. What this will do is make the purchase of the TV not just about the consumer paying a premium for a sweet new TV, which can be far harder to justify than say a $200 iPhone. It's that the consumer's content experience is going to change with it. This makes the purchase easier to justify in the mind of the consumer.
Consumer electronics remote controls leave a great deal to be desired. They are clunky, generally not enjoyable to use and have line of sight limitations. Apple will change all that and make the TV remote an enjoyable experience by turning every iOs device into a remote. The devices and television will talk via wifi eliminating line of sight limitations. You'll be able to flick content from one screen to another as you move from room to room.

Video Conferencing

With the launch of a new TV, Apple will finally make the long promised video conferencing in the living room a reality. And, they'll do it right. Video conference to/from any Apple device (iPhone, iPod, iPad, Mac notebook, desktop...), the ability to leave messages, and high definition video (imagine how demoing that will play at the launch event)

Extend the iOS/Mac Screen

The TV will become an extension of every iOS/Mac computing device screen; every device with a screen will be able to project its content onto the TV screen.

New Gaming Experiences

Apple will push further into Nintendo and Sony's turf with new gaming experiences that leverage the iOs ecosystem. Imaging playing head to head against your buddy on a driving game on the big screen while you steer using your iphone as the steering wheel and he does the same on his iPod Touch. Or playing a family round of Scrabble on the big screen from your iOs device. Apple will release developer tools that enable vendors to develop for the new Apple TV-iOs interaction ecosystem.







A (Free) DVR to End All DVRs

I expect a DVR built into the new Apple TV that is a pleasure to use. And, Apple will undercut the MSO's and make it free (no monthly fee). They wikll build in new ways to discover content (social, recommendation engine...) the ability to easily program the DVR from any web enabled, or iOS device. And, as an added bonus 'sling' like functionality to send your content to any web enabled or iOs device.

Social Integration

I wouldn't be surprised to see Apple turn television watching completely on its head by building social into TV watching in an elegant and usable way. Things like seeing what your friends are watching, true integration with social networks, comment and discussion while watching programming (and no, it hasn't been done before--slapping a twitter app into an internet connected TV doesn't count as social enabled TV.)
It is true of the development process for all Apple products, but it is particularly true of the Apple TV: the features and functionality that will go into any Apple TV will be guided by "how will this feature contribute to the persuasive argument to consumers to pay a premium over cheaper options?"

App Ecosystem

We've mentioned gaming and social but Apple will also likely enable an app ecosystem for its new TV. I think the way to think about this is not that Apple will enable consumers to slap a bunch of apps designed for a phone or IPad up on their big screen, but that they will create an environment for developers to create experiences and applications designed for a TV experience--one that leverages the big screen and leverages the tie in to other iOs devices we mentioned earlier.

Building the Apple TV with an Eye Towards Persuasion

It is true of the development process for all Apple products, but it is particularly true of the Apple TV: the features and functionality that will go into any Apple TV will be guided by "how will this feature contribute to the persuasive argument to consumers to pay a premium over cheaper options?" And, knowing Apple, much of the thought process that will go into the design and development of the features will require that they demo well in a launch event and post launch advertising. Hopefully this exercise has shown that despite what some assert, there is plenty of room for innovation in the living room. If Apple ever decides to treat it as more than a hobby they will rewrite the experience for consumers in much the same way they did for mobile.

                                                                                                                          Source: Readwriteweb

السبت، 17 سبتمبر 2011

Top Five Features of BlackBerry 7 for Business Users

BlackBerry 7 OS smartphones

It’s no secret that the BlackBerry® 7 OS has arrived on a whole set of brand new BlackBerry® smartphones. There are many exciting features of the new operating system that enhance the business experience that BlackBerry smartphones have always provided. Here are our top five features of the BlackBerry 7 OS for business users:

Documents To Go® Premium
Documents To Go
This app is a true companion to those who do business on the go; it is designed to allow you to open, edit, save, or create new documents including Microsoft® Word, Excel®, and PowerPoint® files on your BlackBerry smartphone. When you need to make one small change to that report, or a colleague is asking for you to review a presentation, you can make changes quickly and efficiently while on the go.


BlackBerry Messenger 6
BBM 6
BlackBerry® Messenger 6 (BBM™ 6) is preloaded on the BlackBerry 7 OS, and it’s stocked with new features that will help you make your business social. Top highlights include integration with many third-party applications, as well as enhanced collaboration that allows the sharing of information such as location, voice notes, large files, and more.

BlackBerry® Balance™ Technology
The BlackBerry 7 operating system will include BlackBerry Balance technology – a feature that is designed to automatically separate the management of work and personal data on your smartphone. Corporate data can be managed and wiped, while personal data is kept separate. Both personal and work uses are protected, all within an easy-to-manage solution for IT managers to work with. To use the BlackBerry Balance technology, you are required to use the BlackBerry® Enterprise Server v5.0.3 or later or the free BlackBerry® Enterprise Server Express (version 5.0.3 or later).

Liquid Graphics™ Technology
Does your office have whiteboards? Great – snap a high-resolution photo of the board after a strategy session rather than furiously trying to take notes. Are you constantly reading documents on the go? No problem. The BlackBerry 7 OS’s Liquid Graphics displays provide a truly brilliant picture, keeping everything that you do crisp, sharp, and easy to read.

Voice-Enabled Universal Search
BlackBerry smartphones using the BlackBerry 7 OS comes with a voice activated universal search feature so you can easily find an email, contact, song, or even a YouTube® video. This feature is especially useful when you’re connected using a Bluetooth® earpiece or headset. You can also use third-party applications to search for a phrase, such as Twitter® or a map search near your location.
These top five features have served to supercharge both my work and my use of a BlackBerry 7 OS smartphone over the past month, and I’m sure that you’ll also find them useful!


                                                                                                                          Via: Blackberry site

BBM 6.0.0.129 from Blackberry App World



BlackBerry Messenger Updated again to v6.0.0.129, no changelog for this update but it gives back the “show what I’m listening to” option that missing at previous build.




Download BBM 6.0.0.129 from Blackberry App World

5 things you must know about Bold 5 9900/9930

BlackBerry Bold 9900 and 9930 smartphones
The BlackBerry® Bold™ 9900 and BlackBerry® Bold™ 9930 smartphones have gotten great buzz since we first announced the two BlackBerry® 7 smartphones with a BlackBerry Bold touch at the BlackBerry World™ conference in May. Members of the media and #TeamBlackBerry certainly enjoyed test-driving them at our #BB7FanNight event in Toronto. (FYI: We’ve gathered many BlackBerry Bold 9900 and 9930 reviews from across the web for your quick reference.) Now that the BlackBerry Bold 9900 and 9930 smartphones are making their way to your local carriers and retail locations, we thought it would be a good time for the BlackBerry Bold Product Managers Michael and Jason to share five things you need to know about the new BlackBerry Bold touch smartphones.
1. The new touch BlackBerry Bold 9900 and 9930 smartphones combine design style with substance
Our design goal for the new BlackBerry Bold 9900 and 9930 smartphones was to deliver a stunning design that integrates the BlackBerry Bold family’s iconic QWERTY keypad with a brilliant, high resolution capacitive touch screen. Great care, time and precision went into designing and creating the keypad on the BlackBerry Bold 9900 and 9930 smartphones; it was meticulously refined, sculpted and positioned to deliver the utmost in precision functionality to make typing accurate, simple and fast. In fact, even though the keypad on these two smartphones may look similar to that of the BlackBerry® Bold™ 9000 smartphone, it actually has 5% more surface area. Achieving such an improved typing experience – on the thinnest BlackBerry smartphones yet – is something we know BlackBerry customers will appreciate (and is a testament to our design team’s commitment to delivering continuous improvements to what matters most to our customers).

In terms of the overall design, the BlackBerry Bold 9900 and 9930 smartphones were built in the tradition of the BlackBerry Bold line of smartphones, with purposeful detailing plus premium materials and finish. When you first hold the device in your hand, we think you will quickly realize how great it feels. We’ve highlighted some of our favorite design elements below:
  • Brushed stainless steel frame: the elegantly brushed stainless steel frame extending around the exterior adds to the visual appeal of both Blackberry Bold smartphones, giving them what we feel is a timeless and classic look. Beyond aesthetics, the stainless steel frame adds reliable durability while seamlessly integrating important functions like the convenience and volume keys.
  • “Aerospace composite” battery door: distinct to the BlackBerry Bold 9900 and 9930 smartphones, the “aerospace composite” battery door is incredibly lightweight and durable. It’s made of the same composite material that’s used to construct next-generation airplanes, racecars, and high-tech sports equipment. The cool factor is high to be sure, but more importantly, this composite construction actually helps optimize antennas, radios, and other device technology for highly reliable connectivity.
  • Ultra-thin design: When we looked at the amount of time people have a device in hand, it became a priority for us to make the BlackBerry Bold 9900 and 9930 smartphones the thinnest BlackBerry smartphones ever at 10.5mm. For BlackBerry smartphone users, this means a lightweight, sleek & slim device that fits comfortably in the palm of their hand, while maintaining uncompromised performance.
2. The BlackBerry Bold 9900 and 9930: The most powerful guts ever in a BlackBerry smartphone
We wanted to match the BlackBerry Bold 9900 and 9930 smartphones’ distinctive design with powerful hardware to deliver a best-in-class BlackBerry Bold smartphone experience. With a 1.2 GHz processor, 8GB of onboard memory with the option to expand (using up to a 32GB media card), and high-speed CDMA or HSPA+ world phone connectivity, these models have the most powerful ‘guts’ ever in a BlackBerry smartphone, helping you get more things done even faster. Here are a few features we’d like to speak to in more detail.
The BlackBerry Bold 9900 and 9930 smartphones are the first BlackBerry smartphones to feature brilliant 2.8” 640×480 high-resolution touch screens, which deliver crisp, clear images and text at 287 pixels per inch, in full 24-bit color. Powered by the BlackBerry 7 OS and Liquid Graphics™ technology, these screens provide a truly responsive and versatile touch experience, so you can browse the web, interact on social sites, read and respond to emails, and view high resolution videos and photos. If you’d like to learn more about the evolution of the touch experience in BlackBerry 7, check out Sangita and Troy’s post, which tackles the subject in more detail.
In addition to hi-speed CDMA or HSPA+ cellular connectivity, the BlackBerry Bold 9900 and 9930 smartphones also feature dual-band Wi-Fi® connectivity (2.4GHz and 5GHz). Reliable Wi-Fi connectivity is important for pulling down large amounts of data quickly without a hit to your data plan, and Dual band Wi-Fi connectivity means better connectivity and faster performance at the office, coffee shop, airport, or at home.
The BlackBerry Bold 9900 and 9930 smartphones are the first BlackBerry smartphones to feature Near Field Communication (NFC) technology. NFC is a technology that allows BlackBerry smartphone users to just tap to connect, get information, and link up with other supported NFC devices or authentic BlackBerry accessories. For more information about what NFC means for BlackBerry smartphone users, please watch this interview with Andrew Bocking, VP of Handheld Software Product Management.
3. The new BlackBerry 7 OS delivers better performance, usability and voice-activated Universal search
The powerful hardware in the BlackBerry Bold 9900 and 9930 smartphones have been paired with the new and powerful BlackBerry 7 OS, which offers a variety of performance and usability enhancements, such as Liquid Graphics and the next generation BlackBerry web browser. While BlackBerry 7 Product Manager Annu is planning on providing a detailed blog post on BlackBerry 7, we thought we’d share one of our favorite features: voice-activated Universal Search.
With voice-activated Universal Search, the powerful on-device search functionality that premiered in the BlackBerry 6® OS has gone hands free. Using advanced speech-to-text translation, you can now search for files, emails, contacts, music, and more—all without typing a thing. Voice-activated Universal Search also combs the web and BlackBerry applications for the information you need. For example, I often use Universal Search to find an address, which automatically brings up the BlackBerry® Maps location information. Very cool!
4. The new BlackBerry Bold 9900 and 9930 smartphones improve social collaboration
As we said before, the BlackBerry Bold 9900 and 9930 smartphones’ full QWERTY keypad offer an efficient and speedy typing experience, but it’s not just for emails. The new BlackBerry Bold smartphones feature the latest versions of our social media applications, including Social Feeds, Twitter® for BlackBerry smartphones, Facebook® for BlackBerry smartphones, and the new BlackBerry® Messenger (BBM™) 6. This suite of apps makes it easy for BlackBerry Bold 9900 and 9930 smartphone owners to quickly connect with friends, family, and co-workers.
We’re most excited about the potential of BBM 6 for BlackBerry Bold smartphone users, because of “BBM-connected” apps. BBM 6 allows for 3rd-party applications to incorporate your favorite aspects of BBM into their apps, from status updates and sharing to BBM chats. The video below shows how popular social application Foursquare takes advantage of BBM 6, but that doesn’t mean that social on the new BlackBerry Bold smartphones is only about fun and games. Don’t believe me? Check out this post on how to use BlackBerry Messenger 6 for business.
5. The BlackBerry Bold 9900 and 9930 smartphones “Balance” the needs of enterprise and end users





In addition a full QWERTY keypad, dual-band Wi-Fi and BBM 6, the new BlackBerry Bold smartphones offer a variety of features that reinforce the BlackBerry Bold family’s heritage as the ultimate enterprise device for business people on the go. Two of our favorites are BlackBerry® Balance™ technology and the Documents To Go® Premium app.
BlackBerry Balance is a new technology in BlackBerry 7 that ensures your work life and private life never mix—so you can enjoy the fullest mobile experience on just one device. When you’re at work, BlackBerry Balance technology allows you to focus on getting tasks done while securely accessing business information, but it also makes it possible to stay connected via apps like Facebook, Twitter or personal email accounts. This is because BlackBerry Balance technology is designed to works behind the scenes to safeguard against accidentally compromising the security of company content while simultaneously protecting the privacy of your personal content. To learn more about this new technology, check out the BlackBerry Balance product page.
The BlackBerry Bold 9900 and 9930 smartphones also come with the full premium version of the Documents To Go app, which is a vital tool for mobile productivity. Documents To Go is a mobile document suite that is designed to allow you to create and edit Microsoft® Word®, Microsoft® Excel®, and Microsoft® PowerPoint® docs, and view PDF docs anywhere, anytime. As someone that travels regularly for work, I can attest that the ability to easily review or edit important work documents has been a lifesaver many times over.
We’re incredibly excited that the next generation of BlackBerry Bold smartphones is now available for BlackBerry smartphone users. For more information on pricing and availability, please contact your local carrier or visit our BlackBerry Bold where to buy page. Make sure to post a comment below and let us know what you think!

الأحد، 11 سبتمبر 2011

HTC unveils two Facebook phones

HTC has announced two unofficial Facebook phones: the HTC Salsa and the HTC ChaCha. Both have a dedicated Facebook button that gives the user one-touch access to key functions of the service.

At the Mobile World Congress in Barcelona, HTC announced multiple smartphones and tablets. Two of these have a dedicated Facebook button: the HTC Salsa and the HTC ChaCha. Both will be available in Europe and Asia during Q2 2011, while AT&T will get them exclusively in the United States later this year, at undisclosed price points.
The two new phones are built entirely around Facebook: the dedicated button gives the user one-touch access to key functions of the service that are integrated throughout the company’s custom HTC Sense user interface, which is built on top of Android 2.3 (codenamed Gingerbread). The button is context-aware, meaning it lights up whenever there is an opportunity to update your status, upload a photo, share a website, post what song you are listening to, check in to a location, upload a photo you just took, and other Facebook activities. When you make or take a phone call, the dialer screen displays your friend’s latest status and photos, and even tells you if their birthday is approaching. Facebook Chat and Messages are also directly integrated within your phone and appear alongside your text and e-mail inboxes.

As you can see above, HTC is offering touchscreen and keypad versions of its Facebook phones. The one on the left is the HTC Salsa while the one on the right is the HTC ChaCha.
The HTC Salsa has a 3.4-inch (480 x 320 resolution) touchscreen while the HTC ChaCha has a 2.6-inch touchscreen (480 x 320 resolution) and a physical QWERTY keyboard. Both have a 600MHz Qualcomm MSM7227 CPU, 512MB of both RAM and ROM, a 5MP camera with auto focus and LED flash on the back, a VGA front-facing camera, Bluetooth 3.0, Wi-Fi 802.11n connectivity, a 3.5mm audio jack, and microUSB port. The HTC Salsa lacks GPS support, while the ChaCha, surprisingly, comes with it.
Facebook previously confirmed the existence of the HTC phones, but brushed aside their importance. According to Palo Alto, the devices were merely a prime example of a manufacturer using the company’s public APIs to innovate in the mobile space. Now the social networking giant has slightly changed its stance, apparently backing their announcement. Still, the Taiwanese mobile manufacturer has not been allowed to market them as “Facebook phones.”
“We have worked closely with HTC for several years on bringing Facebook to their devices and HTC ChaCha and HTC Salsa are the next stage,” Henri Moissinac, Head of Mobile Business for Facebook, said in a statement. “HTC has brought Facebook to these two new devices in an innovative way enabling people to connect and share easily whenever they want, wherever they are.”
“HTC has always understood that different people want different things and the new HTC ChaCha and Salsa offer special new ways to experience Facebook on a mobile device,” Peter Chou, CEO of HTC Corporation, said in a statement. “With more than 500 million active users worldwide, Facebook has become synonymous with the social web and we wanted to create the ultimate socially connected phones with mass market appeal.”

Source Zdnet.co.uk

AT&T and HTC in collaboration with Facebook plans Facebook Phones


The HTC status, the first device with a dedicated Facebook share button, will be launching on AT&T this summer.
AT&T today announced the HTC Status, the first device with a dedicated Facebook button, will be launching on the network this summer. Where was the announcement made? On Facebook, of course. HTC launched a new Facebook Page just for the device: HTC Status.
The HTC Status is really the HTC Chacha, which was announced back in February 2011, rebranded for AT&T. The HTC Status lets you share music, photos, location, and status updates via the dedicated Facebook button:
  • Press the Facebook button from your home screen to instantly post on your wall.
  • Take a picture or shoot a video and share it instantly with a press of the Facebook button. You can even post pictures automatically as you’re taking them.
  • Hold the Facebook button to check in your location with Facebook Places.
  • See something cool on the web? Share your latest find with a quick press of the Facebook button.
  • The Facebook button glows when playing music; press it to share what you’re listening to.
The HTC Status also features a chat widget that allows you to see when your friends are online. You can start a live instant chat and juggle between as many private conversations as you want, all straight from the device. Furthermore, every time you get or make a call, you see your friend’s profile picture and latest status update right on the call screen (if it’s their birthday that week, you’ll see that too).
Last but certainly not least, here are the technical specifications of the device:
  • Platform: Android 2.3 + HTC Sense
  • Display: 2.6-inch touch screen with 480 x 320 resolution
  • Network: Quad-band GSM/GPRS/EDGE 850/900/1800/1900 UMTS/HSDPA 850/1900
  • Memory: 512MB of RAM, 512MB of ROM
  • Processor: MSM7227, 800 MHz
  • Battery: Rechargeable lithium-ion battery, 1250 mAh
  • Camera resolution: 5MP main camera with autofocus, VGA front-facing camera
Pricing is still unknown, but given the above, it should be relatively cheap. I’d expect AT&T’s plans for the device to of course include enough data for extensive Facebook usage.
“HTC Status brings a Facebook experience to people who want to share their experiences with their friends faster and easier than ever before,” Jason Mackenzie, President of HTC Americas, said in a statement. “With a dedicated Facebook share button combined with the hallmark HTC Sense experience, HTC Status makes it easy for people to stay connected to the things that are important to them.”
Facebook’s stance on devices like this one is that they are a prime example of a manufacturer using the company’s public APIs to innovate in the mobile space. That being said, the Taiwanese mobile manufacturer (or any company for that matter) is not allowed to market any of its devices as a “Facebook phone.” On the other hand, Facebook hopes more such devices will follow.

Source Zdnet.co.uk

Adobe Flash Media Server 4.5 for iPads iPhones & iTouch

iPad

Adobe has announced that Media publishers can now stream Flash-based video to iPhones and iPads. Adobe's Flash Media Server 4.5 will allow publishers to stream Flash-based video to iPads and iPhones.

On Thursday, Adobe released Flash Media Server 4.5, which introduces support for Apple's iOS mobile operating system. It does this by letting broadcasters stream Flash-based video content in an Apple-derived format, HTTP Live Streaming (HLS).
Apple's iPhone and other mobile devices are well known for not supporting Flash, so in April Adobe said it had come up with a workaround.
Flash Media Server usually packages video streams using MPEG4 fragments, in the F4F file format. However, the new version adds support for a different protocol, HLS, which Apple created for QuickTime and iOS.
Where the media server system detects a lack of Flash support on the client device, it delivers the content in an MPEG2 stream, using the HLS format. HTML 5-capable browsers also support HLS, so using it makes it easier for broadcasters to reach a wider audience.
The end result is that Flash-based video content can now be delivered to iOS devices by using Apple's technology, in a way that requires almost no extra effort on the part of the publisher. Microsoft has been doing the same thing to get Silverlight-based content onto Apple mobile devices since 2009.
However, the advent of Flash Media Server 4.5 only enables Flash video streaming to iPhones and iPads. Flash-based games, animations and advertisements will still not work on such devices






Source Zdnet.co.uk

Apple & Samsung Leaders in J.D power satisfaction Survey

Phones from Apple and Samsung topped a J.D. Power satisfaction survey, which cited size, screen quality, battery life, and processing speeds as crucial. The survey also said satisfaction was high for 4G-capable phones.
Apple ranked highest in customer satisfaction among smartphone manufacturers while Samsung was No.1 among traditional mobile phone manufacturers, according to the results of two J.D. Power studies released Thursday.
Satisfaction is tied closely to the weight, size, quality of displays, processing speeds, battery life, and touch screen capabilities, according to the studies.
For example, satisfaction ratings are highest (8.1 on a 10-point scale) for smartphones that don't exceed 5 ounces. J.D. Power said. But satisfaction averages only 7.6 for smartphones that are 5 ounces or heavier.
The same holds true for traditional phones. Satisfaction peaks between 3 and 3.5 ounces, then drops off when the feature phone weighs 4 ounces or more.
Top rankings:

  • Smartphone: Apple ranked highest with a score of 838, HTC was second with 801.
  • Feature (traditional) phone: Samsung ranked highest with a score of 718, LG was second with 717.
Criteria for phones that get the highest rating from J.D. Power:

  • Weight: Five ounces or under for smartphones; three-and-a-half ounces or under for feature phones.
  • Thickness: For smartphones, less than 0.45 inches thick.
  • Touch screen: Smartphones rated better with a touch screen only.
  • Processor: Phones powered by chips that can manipulate data quickly rated higher.
  • Display: Devices with advanced display screens such as Super AMOLED rated higher.
  • Camera: At least 5 megapixels for high rating.
Touch screen-only smartphones have "considerably higher satisfaction with ease of operation" (817 points) than either QWERTY keyboard-only based devices or those that have both a touch screen and QWERTY capability (785 and 782 points, respectively), according to the studies.
Fast chips and high-end screens boost scores too. "Faster processing speeds, higher computer chip bit rates, and the most advanced display screens (such as Super AMOLED vs. older LCD-based screens) all add significantly to user satisfaction," J.D. Power said.
And the survey broke down the factors, in order of importance, that determine satisfaction for traditional phones and smartphones. For traditional phones, the key factors are performance (31 percent), ease of operation (24 percent), physical design (24 percent), and features (20 percent). For smartphones, the key factors in order of importance are performance (35 percent), ease of operation (24 percent), features (21 percent), and physical design (20 percent).
For a sixth consecutive time, Apple ranked highest among manufacturers of smartphones in customer satisfaction, with a score of 838. Apple's iPhone performed particularly well in ease of operation and features.
Samsung took the honors in overall customer satisfaction for traditional handsets, with a score of 718. Samsung scored well in performance, ease of operation, and features. LG (717), Sanyo (716) and Sony Ericsson (709) followed Samsung.
The studies also said customers are "highly satisfied" with 4G-capable devices. "Satisfaction among customers using 4G-capable phones averages 819, compared with 786 among customers using phones with 3G capability. Owners of 4G devices are also more active in terms of calling, texting, and browsing the Internet."

Read more: @news.cnet.com